Cancellation policy
Last updated: 03 / 10 / 2025
At blanc, we understand that sometimes you may change your mind after placing an order. This policy explains how cancellations work for both digital and physical products, including pre-orders.
Digital Products
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Orders for digital products (such as sample packs) are delivered instantly.
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Because delivery is automatic, cancellations are not possible once your payment is processed.
Clothing & Physical Products
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You may request to cancel an order for in-stock clothing or physical products within 24 hours of purchase, provided the order has not already been shipped.
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Once an order has been shipped, it cannot be cancelled. You may, however, request a return after delivery in line with our Refund Policy.
Pre-Orders
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Pre-orders may be cancelled any time before the item has entered production or been prepared for shipment.
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Once a pre-order item is in production or has shipped, it cannot be cancelled.
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If you wish to cancel a pre-order, please contact us as soon as possible at support@blancofficial.store.
How to Request a Cancellation
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Email us at support@blancofficial.store with your order number and request.
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If your order qualifies for cancellation, we will confirm by email and process your refund to the original payment method.
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Refunds may take 5–10 business days to appear, depending on your payment provider.
- You can also contact us via the form here
Exceptions
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Digital products are non-cancellable once purchased.
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Final sale or clearance items cannot be cancelled once ordered.